One-Hour Response Guarantee in Cloud Hosting
Our cloud hosting plans come bundled with a 60-minute response time guarantee, which goes to say that irrespective of what question or difficulty you may have, we will always be there to help you out. In fact, it seldom takes more than 30 minutes to get a problem resolved or a question answered, and this is valid for both sales and technical matters. Our help desk support staff reps are available 24/7, even on weekends and legal holidays, which implies that you will always receive prompt support. We realize just how expensive time can be, so by the time we answer your email or trouble ticket, we’ll have enquired into the matter and, if we haven’t come up with a solution, we’ll give you more information on what you have to do on your end – if the situation necessitates this. With our support services, you can be certain that there will be someone to lend you a helping hand instantaneously, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you post a tech support ticket via your hosting Control Panel or send an email related to your semi-dedicated server, you will receive a reply within no more than one hour. You can contact us at any time with regards to general, billing or technical issues and considering the fact that we will be at your service 7 days a week, you will invariably get help in a well-timed fashion. Based on the specific question or issue, we will provide you with more details, rectify the predicament if it has been caused by something that’s within our reach or advise you on what to do on your end in case you have to tweak a given setting for a web application that we do not have access to. You can forget about waiting for an entire day for every single reply. The fact is, in most cases we respond to emails and tickets within no more than twenty to twenty five minutes.