There are a lot of cloud hosting companies available, however many of them are resellers who have limited resources, particularly when it comes to support. One of the ways to distinguish them is the option to get in touch with the company by phone. The level of support that you can receive via this method of communication will vary depending on the service provider - a few of them offer expert telephone support, many others offer common and customer support only since some matters are more time-consuming and it's a lot less difficult to be resolved via a support ticket, particularly if the situation has to be escalated. Nonetheless, it's good to find that you can always reach your website hosting provider because there're lots of small issues that can be resolved efficiently and timely through a telephone call, not mentioning that you can get more info about the services even before you become a customer.

Phone Support in Cloud Hosting

We believe that being able to consult with a live representative is rather important, that's why we have three support lines globally (UK, USA and Australia) and you will be able to contact us on the phone for 14 hours a day. In case you consider buying one of our cloud hosting plans, for example, you're able to give us a call and find more about our services prior to ordering so as to be sure that we meet all the system requirements for your websites. Following the purchase, you'll be able to contact us about any sales or billing troubles you may experience, or get any general or basic technical info you need. We've tried to find the perfect balance between telephone and ticket support, so for entirely technical matters you can use our ticketing system, which will make it easier to monitor the communication as well as any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

Any time you need more information about the semi-dedicated hosting plans that we offer, you can call some of the three support phone lines that we have worldwide - in the U.S.A., the UK and Australia. By doing this, you are able to check ahead of time whether our services will be suitable for your web sites. If you are already our client and you have a semi-dedicated account, you have the option to contact us on the phone for 14 hours a day about any kind of billing or general questions. For entirely tech issues you'll need to employ our ticketing system so as to get in touch with our technical support because someissues just require additional time to be taken care of, still we will help you over the phone with numerous minor tech problems as well, saving you time and efforts.