Tech Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Guarantee

  • We offer a 1–hour response warranty for any trouble ticket or e–mail that you submit to the help desk team. We will rapidly respond to all common questions and forward the case to our administrators in case any additional assistance is needed. If you make use of the Managed Services package, we will execute any of the included server management services at a time that has been agreed upon upfront.

  • Top quality support service

  • A Top–Class Customer Care Service

  • We will be at your disposal 24x7 to answer any inquiries that you may have with regard to our Site Control Panel or any of the applications that we have installed on your behalf on the dedicated hosting server. If you also need help with server administration tasks, you can examine our Managed Services package, which includes data backup hard drive space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as installation and problem troubleshooting services

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Site Control Panel was pre–installed for every dedicated web hosting plan. Among its functionalities is a very convenient integrated knowledge base that will guide you step by step on how to use it. Most of the how–to articles have video versions that demonstrate all the actions that you can perform in a very illustrative way. You can find all the help articles and the video tutorials in the upper right corner of each section of the hosting Site Control Panel.