Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • In the Site Control Panel you can find an in–depth Help Center section featuring loads of articles and frequently asked questions. They are contributed by our support team of skilled technicians. Just type in your question and our intelligent software will provide you with the most suitable answer.

  • Top quality support service

  • Educational Video Clips

  • For all of you who want to find out how to take care of a typically experienced problem by watching a how–to video, we’ve added a selection of video tutorials to our Site Control Panel. All the videos are short and easy to grasp. They offer you step–by–step presentations of various site administration activities.

  • Intuitive help center

  • A 60–Minute Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24–7–365 client support service with a one–hour ticket response guarantee. A team of trained techs will be online for you to attend to all the queries that you could have. During off–peak periods, a response will be given in even less than 20 minutes.