Support and Help Channels

  • 1 hour ticket response time

  • A one hour Inquiry Response Guarantee

  • Each ticket that you submit to our tech assistance staff will be answered in about one hour. The general queries are going to be replied to straight away. However, if the support request you have submitted needs some help from a capable technician, we’ll address the ticket to him and will let you know about the postponement.

  • Top quality support service

  • Professional Customer Assistance Service

  • We are on line for you 24x7 to offer advices and tech support and to assist you with any issue that you could come across while you are managing your virtual server. We’ll support you with all pre–installed packages, including your OS, server admin panel (depending on the VPS type) and the Site Control Panel created solely by our developers.

  • Intuitive help center

  • An Informative Help Zone

  • A detailed and constantly updated articles base is incorporated into our in–house built Site Control Panel. It provides quick tips on how to carry out all the regular website maintenance tasks. The Help area includes thorough how to articles and reviews and step by step video courses. You can access the Help area by pressing the Help or Video buttons in the right corner of each Control Panel section.