Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user service staff is trained to quickly attend to all cloud hosting plans clients’ questions and guidance requests. Via our ticket system, it will be possible to send your issue and a support crew fellow member will likely go back to you in less than max sixty minutes. In reality, practice has shown that the average resolution time period is 20 minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Our customer assistance service is supplied by a group of professional consultants that are ready to respond to your inquiry as soon as possible. You could contact the tech support team staff by starting a support ticket from your Site Control Panel or by posting us an e–mail message. On business days, you may as well contact us on the telephone or take advantage of the online chat option.

  • Intuitive help center

  • An Intuitive Help Section

  • We have incorporated a wide–ranging know–how base into the Control Panel so you’re able to have practical step by step details anytime. Each section of the Control Panel features its own contextual guide area presenting a selection of how–to content articles. We have also prepared video clips to present you with a greater visual representation of the best way to accomplish any presented process.