1 hour ticket response
We are dedicated to giving a swift and proper response to every support ticket submitted by a customer. Our capable customer care staff representatives will review your situation and will offer you the most effective solution. We offer a 1–hour response time guarantee for all tickets. In reality, the average technical support ticket response time has proven to be 20 minutes.
A Premium Customer Support Service
Our customer service team representatives have immense experience in the cloud hosting plans sector and are skillful enough to find a prompt solution to your problem. If, however, the case at hand is not within the competency of a support engineer, the technical support ticket will be forwarded to a developer or sysadmin for additional investigation.
An Intuitive Help Center
To help you find a quick hint on how you can use a particular feature, we have implemented a really intuitive Help section in your Site Control Panel. You can search through an extensive selection of web hosting account management articles and website administration articles, explore the F.A.Q. database or check our educational video tutorials.
