The client support that you can get from your cloud hosting supplier is very important, regardless if you have pre-sales questions and you're not a customer yet, or you have some technical issue with an active account. Prompt and correct information about a question or an issue can save you a lot of time and efforts, not mentioning that this could often be a proof that you're ordering from a genuine website hosting provider and not from some reseller. When you buy a hosting account through a company that does not own its servers and it can't access them directly, it is almost certain that you will wait for a few days to receive a reply to your query, thus your web sites may remain offline for ages. However, a supplier that provides various options for communication and has a support team available any time can assist you right away and help you reduce or totally avoid any kind of downtime and prospective losses.

24/7 Customer Support in Cloud Hosting

All of our cloud hosting plans include 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring for our website hosting solutions well before you make a purchase or you're an existing customer and you have any question or some issue, you are able to contact us any time, including weekends and holidays. We have multiple channels to get in touch with us - a couple of phone lines worldwide for your convenience plus live chat support for pre-sales, billing and general questions; email messages as well as support tickets for more complex issues or any matters which need more time to investigate and handle. Unlike many other web hosting providers, our trouble tickets have a guaranteed max response time of just one hour, therefore no matter what your trouble is, it'll be resolved timely and you will not waste days in order to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you select, you are able to benefit from our 24/7 support services even on official holidays. Your sites will be available all the time and so will we. With a lot of connection options, you are able to pick the optimal method to contact us and inquire about our solutions in case you do not have an account yet, or request support in case you are already our customer. You're able to phone us, have a chat with a live agent, send an e-mail message or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The last two options come with a one-hour response time guarantee, although it rarely takes over 20 min to get assistance whatever the nature of the trouble. Using our customer and tech support services, we are there for you whenever you need us, not a couple of days after that.

24/7 Customer Support in VPS Servers

Using our VPS plans, you will not have to wait for more than an hour to receive assistance for any issue that you may experience with the server or the software that comes pre-installed with it. We warrant this short reply time for all tickets that you open via your billing Control Panel or email messages which you send to our tech support crew. We also have local phone numbers in a couple of countries around the world as well as a live chat service where we are able to help you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 using the various ways of communication, so regardless what your question or issue is, there will always be somebody to help you right away. When you need assistance with third-party software, which you cannot set up or which gives you problems, you'll be able to benefit from the Managed Services upgrade package that we provide for all our VPS plans.

24/7 Customer Support in Dedicated Servers

All the dedicated server plans that we provide feature 24/7 support via different methods of communication and with a 1-hour max reply time guarantee. In case you want to find out more about the packages or you have various general or billing questions, you'll be able to call one of the local numbers we have around the world or you can use our live chat service and talk to a live representative. For solely technical difficulties which require assistance from a technical support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you could send an e-mail, since all of these channels are more appropriate to keep track of a specific matter. The response time for them rarely is more than half an hour, which means that you can forget about waiting for a full day to receive help. The support service is available for any server-related issues, as well as the pre-installed software. When you need support for third-party applications, you may consider acquiring the Managed Services upgrade that we offer with all plans.