A ticketing system is the most widely used correspondence medium that hosting providers offer to their clients. It is typically part of the billing account and is the most effective way to handle an issue that takes some time to investigate or that has to be escalated to a sysadmin. In this way, all responses added by either party will be kept in one and the same place in the event that somebody else needs to work on the given issue and the info already exchanged in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it’s not part of the web hosting Control Panel, which goes to say that you will need to sign in and out of at least two accounts to do a particular operation or to touch base with the company’s technical support team. In case you desire to manage a number of domain names and each one is hosted in a different account, you’ll have to use an even larger number of accounts simultaneously. Additionally, it may take a significant period of time for the provider to reply to your ticket request.

Integrated Ticketing System in Cloud Hosting

Our cloud hosting plans include an integrated ticketing system, which is included in our custom-created Hepsia hosting Control Panel. Unlike other similar tools, Hepsia permits you to manage everything connected with the hosting service itself in the very same location – payments, files, emails, support tickets, etc., avoiding the necessity to sign in and out of different admin dashboards. In case you’ve got any technical or pre-sales questions or any problems, you can post a ticket with several clicks of the mouse without needing to leave your hosting Control Panel. During the process, you can select a category and our system will present you with a variety of educative articles, which will provide you with additional information and which may help you fix any particular problem even before you actually open a ticket. We guarantee a ticket response time of no more than one hour, even in case it’s a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our semi-dedicated hosting plans, was designed with one goal in mind – that you should be able to manage everything connected with your semi-dedicated account from one place and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you have an enquiry or run into a predicament, you can touch base with our customer service team members on the spur of the moment without needing to go to another admin interface. You can browse your website files or check different account settings while you open a new ticket or read the response to an older one. In case you have a huge number of tickets and you want to track down a particular one, you can use the smart search box, which is available in the Help section. We will make sure you obtain an answer in less than 1 hour irrespective of the essence of your inquiry or problem.