A live chat is among the many channels of communication offered by some website hosting suppliers as a part of their support services. Determined by the service provider, the chat is used for pre-sales, billing and/or tech assistance. This way of contact is quicker as compared to a support ticket and it'll make it much more unlikely to misspell or misunderstand a word compared to a phone call with a representative. What's more, if the problem that you have needs some time to be examined and taken care of, you're able to do something different at the same time instead of just waiting, as you would have to do when you call. Also, you can use a live chat support service totally free as long as you have Internet access even if your web hosting supplier is located in another country and they don't have a local telephone number that you can call.

Live Chat Support in Cloud Hosting

Along with the phone and ticket support, we offer live chat support as well. You're able to contact us every day, including holidays and weekends, and we can give you more information about the cloud hosting plans that we supply if you are not among our customers yet, or about common and billing questions when you already have a user profile. Although for entirely technical matters you will have to open a ticket to the tech support team, because such issues require additional time to be dealt with, you may still contact us on our live chat for some tech information. For example, we are able to help you set up an e-mail address in your email client or troubleshoot a number of problems, saving you considerable time. Even when our phone lines are already off for the day, you will be able to speak to a live person.

Live Chat Support in Semi-dedicated Servers

We supply live chat support as part of our services, therefore when you have any questions about our semi-dedicated hosting plans, you're able to get in touch with our customer support team at any time regardless of whether you've already obtained your account or not. In general, the chat service is intended for pre-sales, billing and common questions and troubles, still we will help you with a lot of technical questions as well. We can help you pick the right plan for your websites in case you don't have an account yet, we can respond to any kind of billing questions or concerns you could have or we can assist you with setting up your new e-mail address on your personal computer or smartphone - all the aforementioned will be done in a timely manner because our live chat service is online all the time, every day. No matter when you want help, you are able to speak to a representative and save considerable time.