If you are a website owner, a problem could always occur and it doesn’t necessarily have to be associated with the web hosting service itself. For example, something could go wrong when you bring an application up to date or some crucial content could be edited or erased by accident. No matter what the nature of the problem may be, you’ll have to touch base with the customer service staff and request them to recover a backup or to help you troubleshoot the problem that you’re confronting. How timely they will do that will predetermine the period of time that your sites will be inaccessible. For given websites such as community portals or Internet shops, a continual unavailability often equals losing visitors and cash. With that being said, it’s exceptionally important for you to use the services of a hosting company that offers not only a very good tech support service, but also a fast one.

One-Hour Response Guarantee in Cloud Hosting

Our cloud hosting plans come bundled with a 60-minute response time guarantee, which goes to say that irrespective of what question or difficulty you may have, we will always be there to help you out. In fact, it seldom takes more than 30 minutes to get a problem resolved or a question answered, and this is valid for both sales and technical matters. Our help desk support staff reps are available 24/7, even on weekends and legal holidays, which implies that you will always receive prompt support. We realize just how expensive time can be, so by the time we answer your email or trouble ticket, we’ll have enquired into the matter and, if we haven’t come up with a solution, we’ll give you more information on what you have to do on your end – if the situation necessitates this. With our support services, you can be certain that there will be someone to lend you a helping hand instantaneously, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you post a tech support ticket via your hosting Control Panel or send an email related to your semi-dedicated server, you will receive a reply within no more than one hour. You can contact us at any time with regards to general, billing or technical issues and considering the fact that we will be at your service 7 days a week, you will invariably get help in a well-timed fashion. Based on the specific question or issue, we will provide you with more details, rectify the predicament if it has been caused by something that’s within our reach or advise you on what to do on your end in case you have to tweak a given setting for a web application that we do not have access to. You can forget about waiting for an entire day for every single reply. The fact is, in most cases we respond to emails and tickets within no more than twenty to twenty five minutes.